Frequently Asked Questions

Everything you need to know about shopping with Palmetto Moon

How can I track my order?

Once your order has shipped, you will receive an email confirmation with a tracking number. You can use this number on our website or the carrier's portal to monitor your shipment's progress.

What is your return policy for apparel and accessories?

We accept returns of unworn, unwashed items with original tags attached within 30 days of purchase. Please note that some clearance items may be marked as final sale.

Do you offer international shipping?

Currently, Palmetto Moon ships to addresses within the United States and U.S. territories. We are looking into expanding our shipping options to international customers in the future.

How do I determine my size in different brands?

Since we carry a variety of Southern and coastal lifestyle brands, sizing can vary. We provide a comprehensive size guide on each product page to help you find the perfect fit.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.

Can I change or cancel my order after it has been placed?

We process orders quickly to ensure fast delivery. If you need to make a change, please contact our customer service team within one hour of placing your order, and we will do our best to assist you.